Refund Policy

Last updated: December 2024

1. Overview

At RetailStackIn, we strive to provide excellent service and customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be processed for our services.

2. Free Trial Period

Important: During our launch phase, we are offering a 1-month FREE trial to the first 10 retailers who sign up for early access. No payment is required during this trial period, and therefore no refunds are applicable.

3. Paid Services (Future)

Once we transition to paid services, the following refund terms will apply:

4. Refund Eligibility

Refunds may be considered under the following circumstances:

Technical issues that prevent the service from functioning as described
Service unavailability for more than 48 hours due to our technical problems
Billing errors made by RetailStackIn
Duplicate charges due to system errors

5. Non-Refundable Situations

Refunds will not be provided for:

Change of mind after purchase
Inability to use the service due to user's technical limitations
Violation of our Terms of Service resulting in account suspension
Services used beyond the refund period
Third-party integrations or external service issues

6. Refund Process

To request a refund:

Contact our support team at support@retailstack.in
Provide your account details and reason for refund request
Include any relevant documentation or screenshots
Our team will review your request within 5-7 business days

7. Refund Timeline

If approved, refunds will be processed within 7-10 business days and will be credited to the original payment method used for the purchase.

8. Partial Refunds

In certain cases, we may offer partial refunds based on the extent of service usage and the nature of the issue. This will be determined on a case-by-case basis.

9. Subscription Cancellations

You may cancel your subscription at any time. Cancellation will take effect at the end of your current billing period. No refunds will be provided for unused portions of the current billing period unless otherwise specified.

10. Contact Information

For refund-related inquiries, please contact us at:

Email: support@retailstack.in

We aim to respond to all refund requests within 24-48 hours during business days.

11. Policy Updates

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after changes constitutes acceptance of the updated policy.

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